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Duplicate Error Message When Uploading Invoices

While uploading invoices to our platform, you may encounter an error message indicating that the invoice you are trying to upload is already duplicated. We want to clarify how this process works:

The system not only checks the physical file name but also performs an internal check of the file's content. This means that if you receive a duplication notification, it could be because not only does the file name match but also because the content of that invoice is already recorded in our system.

In such cases, it's not possible to upload the same expense invoice again since it's already present in your dashboard. We recommend checking your invoice history to ensure that the invoice in question hasn't been registered previously.

If you have any additional questions or need assistance with resolving duplicate invoice issues, please don't hesitate to contact our support team. We're here to help you keep your records organized and accurate.

Updated on: 06/10/2023

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