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How to Appeal the Rejection of a Document in Companio?

Has your invoice been rejected, and do you believe there has been a misunderstanding? Here's how to appeal the rejection of a document in Companio:


Log in to Your Account: Access your Companio account using your credentials.

Go to the Invoices Section: Navigate to the "Invoices" section on the main dashboard.

Find Your Rejected Document: Rejected invoices will be clearly marked in the corresponding section, either "Purchases" or "Sales."

Review the Reason for Rejection: Before appealing, thoroughly review the invoice. If you don't understand why it was rejected, check our Guide on Invoice Rejection for detailed information.

Initiate the Appeals Process: If, after reviewing the guide, you believe the rejection was an error, select the invoice and choose the option "Appeal Document Rejection" instead of creating a new invoice.

Complete the Appeal Form: Provide detailed information about why you believe the invoice was wrongly rejected. The more information you provide, the easier it will be for our team to understand your situation.

Submit Your Appeal: Once you've completed the form, submit your appeal. Our accounting team will review the information and make a decision.

Remember that the appeals process is essential to ensure accuracy in your accounting records. Thank you for your cooperation! If you have more questions, feel free to contact us through our support chat.

Updated on: 21/02/2024

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