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What Happens If I Make A Loan To My Company (Which Is Not Supported By Companio)

At Companio, we aim to provide clear guidelines and support for maintaining proper business practices. Loan from owners and corporate loans are not supported by Companio. If you are involved in activities such as loans or fund transfers by owners that can be classified as received or sent loans, here’s what you need to know and how to act:

What should I do if I have made a loan or received a loan?

Refund the Money Immediately: If you have made a loan or transferred funds between your personal and business accounts, the first step is to refund the money back to the exact same account of the owner who made the loan to the business. Use the concept "Refund for transfer on day DD.MM.YYYY" for the transaction. Similarly, any loan from/to another party must be refunded as soon as possible to the exact same account for the exact same amount.

Contact Us Immediately: After refunding the money, reach out to our Customer Support team to inform them of the action taken. Our policies, as outlined in our Acceptable Use Policy and contractual agreements, do not support such activities.

Respond Promptly: If you receive a request from us regarding this matter, please respond in writing within two days. Timely communication helps us resolve the situation quickly and efficiently.

Provide Necessary Documents: If required, please provide any relevant documents to help us understand and rectify the situation.

What happens if I don't respond to the initial request?

If we do not receive a written response or any actions from you within two days, we will try to reach out to you via a phone call. This is to ensure that you are aware of our policies and the necessary steps to correct the issue.

If there is still no response or action taken, we may need to reconsider our ability to continue providing services to your company. Our goal is to support you, but compliance with our policies is essential for us to maintain a high standard of service for all our clients.

How much time do I have to resolve this issue?

We strive to work with you to resolve any issues within one week. Prompt action and communication on your part can help avoid further complications and ensure that your business remains in good standing with our policies.

Who can I contact for help?

If you have any questions or need assistance, please do not hesitate to contact our Customer Support team. We are here to help you navigate these requirements and ensure your business remains compliant.

Updated on: 31/05/2024

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