Frequent Issues and Solutions: Applying for e-Residency

Difficulty understanding the application process.

Review the step-by-step guide provided by the Estonian Police and Border Guard Board (PBGB) and seek clarification from their FAQ section.

Uncertainty about submitting an application without creating an account.

An account is necessary to apply for e-Residency. Follow the instructions to create an account and submit your application online.

Concerns regarding the duration of account activation.

Once you receive the magic link via email, use it promptly to activate your account. The link expires after 60 minutes.

Questions about the application validity period.

Your email address cannot be changed later, so use one that will remain valid for at least 12 months.

Inquiries about application submission through intermediaries.

Applications must be filled out and submitted personally. Using intermediaries is not permitted.

Confusion about the necessity of thorough application completion.

Carefully follow the instructions and provide accurate information to avoid delays in processing.

Difficulty selecting a pick-up location.

Choose a pick-up location wisely, as changes are challenging to make later.

Concerns regarding the application review period.

The review process typically takes 8-30 calendar days, but PBGB may extend it as needed.

Questions about e-Residency kit pick-up.

Once notified of kit arrival, follow the provided instructions to schedule a pick-up time and bring the required documents.

Uncertainty about communication during the application process.

Expect email updates from PBGB and the e-Residency project team throughout the process.

By carefully following the application steps, providing accurate information, and seeking assistance when needed, applicants can navigate the e-Residency process effectively and obtain their digital ID card hassle-free.

Updated on: 14/02/2024

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