Basics

• How to Add a New Payment Method?

  Adding a payment method allows Companio to charge your monthly subscription fee automatically. You can add one or multiple payment methods to your account. We recommend adding a secondary payment method as a backup, so that payments can still be processed if your primary method fails for any reason (for example, due to insufficient funds, expiration, or bank restrictions). Adding a new payment method is quick and easy. Just follow these steps: Click on your avatar icon in thFew readers

• How to Create a Virtual Card to Add It to Companio?

  A virtual card allows you to make purchases on the internet or in apps, and even pay in stores using mobile payment services like Google Pay and Apple Pay, so it is a perfectly valid option for paying the monthly fee of Companio. Here we explain how to create a new virtual card in LHV or Wise. Creating a Virtual Card with LHV Access your LHV account on the web interface and go to the left side of the panel. Click on the "Bank cards" section, and there you will find your cards. ClickFew readers

• How to Retry a Failed Payment on Companio?

  If a payment fails and you want to ensure it goes through correctly, follow these steps: Remove the current payment method. Go to the "Billing" section in "Settings" and check for any issues with your current payment method. If it has failed or is causing problems, remove it before proceeding. To do this, click on the three dots on the right-hand side of the card and select "Delete." Confirm that you want to delete it to continue. ![](https://storage.crisp.chat/users/helpdesk/website/-/Few readers

• Why Are My Payments Failing?

  There are several common reasons why a payment method can fail, including: Incorrect card details: Make sure that the card details you entered are up-to-date. Suppose you recently received a new card for theft or other reasons. In that case, the card number may have changed, and you must update the payment method accordingly. Insufficient funds: If there are not enough funds in the account linked to the credit or debit card, the payment may fail. Double-check your account balance tFew readers

• My Payment Method Has Been Blocked. What Can I Do?

  There are several reasons why your bank may block a card. The most common reasons are: Suspicious activity. Suppose the bank detects unusual activity on your account or suspicious transactions. In that case, they may block the card as a security measure to protect your funds. Loss or theft of the card. If you lose or your card is stolen, and you call your bank to report it, they'll first block it so that no one can use it. Lack of payment. If you have outstanding paymentsFew readers